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Office Policies

Please respect our office policies. These policies are in place to make everyone’s experience more pleasant.

Give us at least 24 hours notice before canceling any appointment (exam or follow-up). Patients giving us less than 24 hours notice will be charged a $25 fee.

Arrive on time. Patients arriving more than 10 minutes late will be asked to reschedule. This is only fair to the patients scheduled after you. Our doctors respect your time and try to balance the needs of each patient while staying on schedule.

Discuss insurance coverage issues with your company’s human resource personnel. We are required to abide by each company’s rules and are not allowed to modify coverage, effective dates, etc. unless authorized to do so by your insurance company.

Understand that you are ultimately responsible for your bill. You will be billed for any services or materials that your insurance company fails to cover.

Understand that we custom order your glasses and contact lenses. Any orders cancelled on the same day will be charged a 20% restocking fee. Refunds will be issued in the same form as the original payment. Orders cancelled the next day or later will be charged a 20% restocking fee and issued a store credit only.

Limit cell phone use to emergency use only.

Referral Program
We love you so much, we want to meet your friends and family!

You will receive a $25 Thank You card for referring a new patient to Visionary Eye Care. Gift cards must be redeemed on your next purchase. See an associate for more details.

Note to Contact Lens Wearers
A contact lens is a medical device and like other medication requires a doctor for any changes. Your prescription includes brand name, base curve, diameter, lens strength, number of refills allowed, and an expiration date (maximum one year).

An annual eye examination by your doctor is required to renew or change a prescription.

No retailer, optician or online service is allowed to dispense contact lenses beyond the prescribed refills, beyond the expiration date or to change the defining parameters of a prescription.

This policy is regulated by the Federal government.

You can download a pdf of these policies here.